Please fill out the form below with your order number, name, email, and phone number.
Our team will review your request and contact you within 2 business days to assist you with your return or exchange.
We’re committed to making the process as smooth and convenient as possible.
Items must be returned within 7 days of the purchase date.
The product should be in its original condition, unworn, unwashed, and with all tags and packaging intact.
Items bought on sale or during special promotions are not eligible for returns
If you haven’t received a refund yet, first check your bank account again.
To initiate a return, please visit our Online store or contact our customer service team. Provide your order number and proof of purchase.
Returns can be processed via courier pickup for your convenience (note: courier pickup fees may apply unless otherwise specified).
Exchanges are available for size, color, or a different product of equal or lesser value, subject to stock availability.
If the exchange value is lower, the difference will be refunded to your bank account
Refunds will be processed to the original payment method
Please allow up to 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
Customised items or items marked as “final sale” cannot be returned or exchanged.
Any product that shows signs of wear, damage, or is missing parts will not be accepted for return.
If you receive a damaged or defective product, notify us within 48 hours of receiving the item.
We will replace it or offer a full refund after inspection.